REFUND POLICY
At AutoSubs, we provide a 14-day money-back guarantee for all customers. As our product is a digital software tool, our refund policy is designed to comply with global consumer protection laws and the standards set by our payment partner, Paddle.
1. 14-Day Right of Withdrawal
You have the right to withdraw from your purchase and request a refund for any reason within 14 days of your initial transaction.
2. Exceptions to the Right of Withdrawal
In accordance with standard digital commerce laws (and as outlined in the Paddle Buyer Terms), your right to a refund is waived if you have started to download, stream, use, or otherwise benefit from the Product within that 14-day period.
By activating your license key and using the AutoSubs extension to process audio or generate subtitles, you acknowledge that you are requesting immediate performance of the service and therefore waive your statutory right of withdrawal.
3. Technical Issues
If you are unable to use the product due to a technical defect or incompatibility that our support team cannot resolve, you are entitled to a refund of the charges paid, regardless of usage.
4. How to Request a Refund
As Paddle.com is our Merchant of Record, all refund requests are processed through them:
Email us at support@autosubs.xyz to report any issues.
Alternatively, you can contact Paddle directly via their Buyer Support portal at paddle.net.
5. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all customer service inquiries and returns.